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Agile for responsive organizations - A Pocket Guide




Theo Gerrits

Agile is a philosophy that ensures business results, especially in this rapidly changing world. The foundation for the focus on result is based on continuous improvement of customer satisfaction, Customer Excellence! The ideas originated in the world of software development, but is more widely applicable. This book is about applying Agile from team level to the level of the whole organization. It is the guide in the transformation to a structured Agile way of working and a reference for those who already are Agile and want to take it to the next step. The book provides a good foundation for the `Certify to inspire 'program of the Agile Consortium with certification at the level of Agile Foundation, Practitioner and Master. This pocket guide is intended for anyone who is, or will get involved in the transformation to Agile. The book is particularly aimed at managers, team members and coaches. Topics covered: Agile at organization level; Agile (project) management, Scrum combined with PRINCE2®, measuring the transformation, coaching styles, Agile, Lean and continuous improvement, distributed teams, directing self-organizing teams, Agile and governance, and of course the book contains many practical tips. The authors are Certified Agile Masters and their years of experience with Agile transformations are brought together in this book. The answers to the many questions of managers, teams and others are also included in this book. The result is a convenient and practical overview of the Agile approach from team-level up to organizational level as well as the main issues that you encounter in the transformation to an agile organization.








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ArchiMate® 3 Foundation and Practitioner (Level 1 & 2) Cours




Andrew Josey

The Courseware consist out of ArchiMate® 3 Foundation and Practitioner (Level 1 & 2) (ISBN978 94 018 0217 8) and the additional ArchiMate 3.0 Publications like:  - ArchiMate 3.0 Specification (ISBN: 978 94 018 0047 1)  - ArchiMate 3.0 a pocket Guide (ISBN: 978 94 018 0048 8)    This courseware is based on ArchiMate 3.0. The ArchiMate Specification is a modeling language that enables Enterprise Architects to describe, analyze and visualize relationships among architecture domains using easy to understand visuals representations.     It provides a common language for describing how various parts of the enterprise are constructed and how they operate, including business processes, organizational structures, information flows, IT systems, and technical and physical infrastructures. In a time when many enterprises are undergoing rapid change, ArchiMate models help stakeholders design, assess and communicate those changes within and between architecture domains, as well as examine the potential consequences and impact of decisions throughout an organization.    A training in ArchiMate will give you knowledge about theoretical and practical aspects of ArchiMate and is useful if you wish to be able to apply this modelling language in practice.  ;








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ASL 2

ASL 2




Remko van der Pols

This book is the official manual of ASL® 2, an evolutional improved version of ASL that was introduced in 2001. ASL, Application Services Library, is a public domain process framework for application management. This book describes the application management processes as recognized by ASL. It also describes the finer details of these processes. This book is also used by the ASL BiSL Foundation in order to determine what ASL is. This book has been written with the assumption that the reader is familiar with application management, with how it is executed, and with the activities concerned. It contains tips and suggestions to assist in the implementation of processes, Therefore it can be used as a starting point from which to set up application management processes. The ASL 2 framework supports the implementation of application management, supported by additional best practices; these can be found on the website of the ASL BiSL Foundation. See: www.aslbislfoundation.org ASL 2 aligns with other frameworks e.g. ITIL® and BiSL® (for Business information management). The following topics are addressed in this book: - Introduction to the main structure of ASL 2; - Description of all ASL 2 clusters; - Introduction to the implementation of ASL 2; - Frequently Asked Questions on the ASL 2 framework; - Changes between ASL version 1 and ASL 2. This book is the official core study guide for the ASL 2 Foundation exam.








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ASL2




Remko van der Pols

The Application Services Library ASL® is a public domain framework and the standard for application management. This pocket guide offers an introduction to the framework ASL 2, an evolutionary update of the ASL framework that was introduced in 2001 and is used by more and more organizations since then. This compact book offers a generic introduction and additional background information through case study texts. These case texts offer a historic perspective, with examples comparing the past situation for ASL and the present situation with ASL 2. ASL will offer support to anyone implementing application management. Additional support is given by best practices that are published on the website of the ASL BiSL Foundation. ASL aligns with other frameworks, e.g. BiSL® for business information management and ITIL® for IT service management. This publication is a mandatory study book for the ASL Foundation Examination of APMG-International.








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BiSL® Foundation Courseware Package - English




Frank Outvorst

The Courseware package consist out of two publications, BiSL® Foundation courseware - English (ISBN: 978 94 018 0189 8) and BiSL® - A Framework for Business Information Management - 2nd edition (ISBN: 978 90 875 3702 9). The courseware addresses the principles of BiSL and the defined process framework. The principles and the framework as a whole are addressed: the operational processes ( the clusters of use management, functionalities management and connecting processes), the management processes and the strategy processes. The material consists of a mix of theory using a slide set, practical exercises including case studies and additionally the student can practice with two practice exams. There is a lot of room for exchange of experiences, always going back to the theory. This training prepares you for the APMG-examination "BiSL Foundation". In the training, the basic subjects and principles of BiSL are addressed. Target audience: everyone who is active in the area of business information management and wants to understand the BiSL framework and learn the principles of BiSL. BiSL® is a Registered Trade Mark of the ASL BiSL Foundation








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capacity management

capacity management




Adam Grummit

Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the worlds most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost. In times of mean, frugal economic measures, it is essential to focus on those practices that are effective and yield practical results. In enlightened times of sustainability, it is also a requirement to find solutions that satisfy the criteria for 'greenness'. This excellent title shows how Capacity Management works not only within an IT environment but also why it is pivotal in meeting high profile business demands. Aligns with ISO/IEC 20000 and ITIL® ­ ISO/IEC lists a set of required capacity management deliverables ­ ITIL outlines what should be done in capacity management ­ this book starts to describe how to do it Covers details of what capacity management is all about: ­ what is capacity management ­ why do it benefits and cost-benefit analysis ­ how to do it data-flows and activities ­ who does it roles and perspectives ­ implementation, maintenance, improvement, tools Provides comprehensive templates and checklists: ­ objectives, interfaces and data-flows, sub-practices and activities ­ metrics, application sizing parameters, data for modelling ­ deliverables, reports, CMMI levels, KPIs, risk matrix ­ sample capacity plan








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COBIT 5

COBIT 5




Pierre Bernard

This Management Guide provides readers with two benefits. First, it is a quick-reference guide to IT governance for those who are not acquainted with this field. Second, it is a high-level introduction to ISACA's open standard COBIT 5.0 that will encourage further study. This guide follows the process structure of COBIT 5.0. This guide is aimed at business and IT (service) managers, consultants, auditors and anyone interested in learning more about the possible application of IT governance standards in the IT management domain. In addition, it provides students in IT and Business Administration with a compact reference to COBIT 5.0.








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Digital empathy




Marco Gianotten

Once upon a time there was a department that was set up to work with computers: the data processing department. This was later renamed the information technology (IT) department. Decades after that IT departments have grown larger and more important to the business continuity than ever before. But with nicknames like "the fortress,"or "the bunker," it is clear that IT still often occupies an isolated position inside the organization. That is the last thing you want if digitization is going to make or break your business. So how can IT reinvent itself as a discipline? The answer does not lie in a new process model, or a different methodology; the solution starts with empathy. Inquisitiveness, creativity, and empathy are largely what determine the success of IT. This book is for people who are open to change, no matter if you are an IT professional, or not. Digital Empathy provides inspiration and something to hold on to from the "why" to the approach of using eXperience Level Agreements. Read on, and you'll see what I mean. Or not, in which case there's always the bumper sticker "I'm not good at empathy; will you settle for sarcasm?"

EPUB versie: ePub 2






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E-Book: ITIL Foundation Exam

E-Book: ITIL Foundation Exam



This new title covers all the material found in the ITIL® Foundations Exam. Its 230 pages cover everything you need to know to pass the exam and in addition the Official OGC sample exams are included at the end of each chapter. The title separates out the processes within each lifecycle stage making this a handy and convenient title to take back to the work place and to start implementing Best Practices as found in the Foundation training course. The book also contains official ITIL diagrams and Glossary of terms which are fully licensed by the British Government.








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Esourcing capability model for client organizations (eSCM-CL




Bill Hefley

Note: This book is available in several languages: French, English. The eSourcing Capability Model for Client Organizations (eSCM-CL) is the best practices model that enables client organizations to appraise and improve their capability to foster the development of more effective relationships and to better manage these relationships. This title helps readers successfully implement a full range of client-organization tasks, ranging from developing the organization's sourcing strategy, planning for sourcing and service provider selection, initiating an agreement with service providers, managing service delivery, and completing the agreement. The eSCM-CL has been designed to complement existing quality models and sourcing frameworks so that clients can capitalize on their previous improvement efforts and meet mandated requirements. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP® (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.








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Esourcing capability model for service providers (eSCM-SP)




Elaine B. Hyder

The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. It addresses the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements. Each of the Model's 84 Practice is distributed along three easy to follow dimensions: Sourcing Life-cycle, Capability Area, and Capability Level, and have been applied in IT, BPO, and KPO settings. The eSCM-SP has been designed to complement existing quality models so that service providers can capitalize on their previous improvement efforts. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. A series of documents comparing the eSCM-SP with other models and standards has been developed. Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.








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Essential information security

Essential information security




Cathy Pitt

This book provides a first introduction into the field of Information security. Information security is about preserving your data, keeping private data private, making sure only the people who are authorized have access to the data, making sure your data is always there, always the way you left it, keeping your secrets secret, making sure you trust your sources, and comply with government and industry regulations and standards. It is about managing your risks and keeping the business going when it all goes south. Every new security practitioner should start with this book, which covers the most relevant topics like cloud security, mobile device security and network security and provides a comprehensive overview of what is important in information security. Processes, training strategy, policies, contingency plans, risk management and effectiveness of tools are all extensively discussed.








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Foundations of Information Security

Foundations of Information Security



Information security issues impact all organizations, however measures used to implement effective measures are often viewed as a businesses barrier costing a great deal of money. This practical title clearly explains the approaches that most organizations can consider and implement which helps turn Information Security management into an approachable, effective and well-understood tool.








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Foundations of information security

Foundations of information security




Jule Hintzbergen

This book is intended for everyone in an organization who wishes to have a basic understanding of information security. Knowledge about information security is important to all employees. It makes no difference if you work in a profit- or non-profit organization because the risks that organizations face are similar for all organizations. It clearly explains the approaches that most organizations can consider and implement which helps turn Information Security management into an approachable, effective and well-understood tool. It covers: • The quality requirements an organization may have for information; • The risks associated with these quality requirements; • The countermeasures that are necessary to mitigate these risks; • Ensuring business continuity in the event of a disaster; • When and whether to report incidents outside the organization. The information security concepts in this revised edition are based on the ISO/IEC27001:2013 and ISO/IEC27002:2013 standards. But the text also refers to the other relevant international standards for information security. The text is structured as follows: • Fundamental Principles of Security and Information security and Risk management. • Architecture, processes and information, needed for basic understanding of what information security is about. • Business Assets are discussed. • Measures that can be taken to protect information assets. (Physical measures, technical measures and finally the organizational measures.) The primary objective of this book is to achieve awareness by students who want to apply for a basic information security examination. It is a source of information for the lecturer who wants to question information security students about their knowledge. Each chapter ends with a case study. In order to help with the understanding and coherence of each subject, these case studies include questions relating to the areas covered in the relevant chapters. Examples of recent events that illustrate the vulnerability of information are also included. This book is primarily developed as a study book for anyone who wants to pass the ISFS (Information Security Foundation) exam of EXIN. In an appendix an ISFS model exam is given, with feedback to all multiple choice options, so that it can be used as a training for the ‘real’ ISFS exam.








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Foundations of ITIL / 2011




Pierre Bernard

This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL 2011 Edition. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL 2011 Edition upgrade. The ITIL 2011 Edition approach covering the ITIL Lifecycle is fully covered. The new and re-written processes in ITIL 2011 Edition for strategy management and business relationship management are included, as well as the other new and improved concepts in ITIL 2011 Edition . This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement








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Foundations of ITIL® / 3

Foundations of ITIL® / 3




Annelies van der Veen

The ITIL V3 approach is covered with all the ITIL Lifecycles. It has split out all the processes and descrbes them in detail, this means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. Suitable perfectly to those who are familiar with the Version 2 process approach and plan to ITIL V3 upgrade. A systematic approach to the provision of IT services - based on ITIL V3 global best practices Includes official licensed diagrams The separate handling of the ITIL Service Lifecycle and the ITIL processes and functions enables a better understanding of the core values of ITIL version 3 Succinct guide to the complete ITIL V3 Lifecycle process Endorsed by APMG - the Official Exam Accreditor of OGC






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Foundations of ITIL® V3

Foundations of ITIL® V3




Jan van Bon

The ITIL V3 approach is covered with all the ITIL Lifecycles. It has split out all the processes and descrbes them in detail, this means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. Suitable perfectly to those who are familiar with the Version 2 process approach and plan to ITIL V3 upgrade. This E-book provides: A systematic approach to the provision of IT services - based on ITIL V3 global best practices Includes official licensed diagrams The separate handling of the ITIL Service Lifecycle and the ITIL processes and functions enables a better understanding of the core values of ITIL version 3 Succinct guide to the complete ITIL V3 Lifecycle process Endorsed by APMG - the Official Exam Accreditor of OGC






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Frameworks for IT Management



Note: This book is available in several languages: Chinese, German, English. An independent and vendor neutral guide to the wide range of management frameworks which are now available, and of particular relevance to IT service managers. Written by well known experts in each field, this new publication focuses on explaining the potential value and characteristics of each of these instruments in a clear and structured manner.








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Global best practices



A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and selected by a large board of experts, the contributions offer the best practical guidance on the daily issues of the IT manager.








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Implementing Effective IT Governance and IT Management

Implementing Effective IT Governance and IT Management




Gad J. Selig

This book is a revised edition of the best selling title Implementing IT Governance (ISBN 978 90 8753 119 5). In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organization’s IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand management, program and project management, IT service management, strategic sourcing and outsourcing, performance management, metrics, compliance and others. Much less has been written about a comprehensive and integrated approach for IT/Business Alignment, Planning, Execution and Governance. This title fills that need in the marketplace and offers readers structured and practical solutions using the best of the best practices available today. The book is divided into two parts, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment: - Leadership, people, organization and strategy, - IT governance, its major component processes and enabling technologies. Each of the chapters also covers one or more of the following action oriented topics: - the why and what of IT: strategic planning, portfolio investment management, decision authority, etc.; - the how of IT: Program/Project Management, IT Service Management (including ITIL); Strategic Sourcing and outsourcing; performance, risk and contingency management (including COBIT, the Balanced Scorecard etc.) and leadership, team management and professional competences.








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Implementing effective IT governance and IT management

Implementing effective IT governance and IT management




Gad J. Selig

This book is a revised edition of the best selling title Implementing IT Governance (ISBN 978 90 8753 119 5). In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organization’s IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand management, program and project management, IT service management, strategic sourcing and outsourcing, performance management, metrics, compliance and others. Much less has been written about a comprehensive and integrated approach for IT/Business Alignment, Planning, Execution and Governance. This title fills that need in the marketplace and offers readers structured and practical solutions using the best of the best practices available today. The book is divided into two parts, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment: - Leadership, people, organization and strategy, - IT governance, its major component processes and enabling technologies. Each of the chapters also covers one or more of the following action oriented topics: - the why and what of IT: strategic planning, portfolio investment management, decision authority, etc.; - the how of IT: Program/Project Management, IT Service Management (including ITIL); Strategic Sourcing and outsourcing; performance, risk and contingency management (including COBIT, the Balanced Scorecard etc.) and leadership, team management and professional competences.

EPUB versie: ePub 2






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Implementing information security based on iso 27001/iso 270




Alan Calder

Information is the currency of the information age and in many cases is the most valuable asset possessed by an organisation. Information security management is the discipline that focuses on protecting and securing these assets against the threats of natural disasters, fraud and other criminal activity, user error and system failure. Effective information security can be defined as the 'preservation of confidentiality, integrity and availability of information.' This book describes the approach taken by many organisations to realise these objectives. It discusses how information security cannot be achieved through technological means alone, but should include factors such as the organisation's approach to risk and pragmatic day-to-day business operations. This Management Guide provides an overview of the implementation of an Information Security Management System that conforms to the requirements of ISO/IEC 27001:2005 and which uses controls derived from ISO/IEC 17799:2005. It covers the following: * Certification * Risk * Documentation and Project Management issues * Process approach and the PDCA cycle * Preparation for an Audit








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Implementing ISO/IEC 20000 Certification: The Roadmap




David Clifford

A quick and accessible guide to a universally adopted standard. This standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that must be attained for corporate accreditation








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Implementing IT governance

Implementing IT governance




Gad J Selig

The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organization's Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global basis. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand (portfolio investment) management, program and project management, IT service management and delivery, strategic sourcing and outsourcing, performance management and metrics, like the balanced scorecard, compliance and others. Much less has been written about a comprehensive and integrated IT/Business Alignment, Planning, Execution and Governance approach. This new title fills that need in the marketplace and gives readers a structured and practical solutions using the best of the best principles available today. The Pocket Book is a summary of the Main title and covers the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment - leadership and proactive people and change agents, flexible and scalable processes and enabling technology. The chapters also covers one or more of the following action oriented topics: demand management and alignment (the why and what of IT strategic planning, portfolio investment management, decision authority, etc.); execution management (includes the how - Program/Project Management, IT Service Management with IT Infrastructure Library (ITIL) and Strategic Sourcing and outsourcing); performance, risk and contingency management (e.g. includes COBIT, the balanced scorecard and other metrics and controls); and leadership, teams and people skills.








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Implementing Metrics for IT Service Management




David A. Smith

This book "Implementing Metrics for IT Service Management" provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management. This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements. The goal of this book is to provide the reader with a measurement framework to align IT with the business objectives to create value through continuous improvements. This book is complimentary to the book "Metrics for IT Service Management" also published by Van Haren Publishing. The objectives of the measurement program are to help the user determine ways to: * align IT with business objectives * maintain compliance requirements for business operations * drive operational efficiencies, effectiveness and quality. By reading this book, the reader will learn: * ITSM metrics overview * basic measurement framework concepts, analysis and reporting techniques * implementing ITSM metrics design approach for operational, tactical and strategic services * measurement lifecycle of monitoring, analysis, tuning and process improvement. * costs, benefits and common problems implementing and optimizing the measurement system. By using the CD template included with this book, the reader will learn how to: * conceptualize and apply many of the ideas presented in this book through visualization and practice. * plan the application of a measurement framework for IT Service Management processes * personalize and test scorecards and dashboards using predefined metrics and templates * implement a basic measurement framework pilot * complete a measurement lifecycle of monitoring, analysis, tuning and process improvement * report and verify performance improvements and value realized over time. * justify the adoption, continuance, customization, expansion, investment and optimization of the measurement framework (fit-for-purpose).








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Information Security




Alan Calder

Information is the currency of the information age and in many cases is the most valuable asset possessed by an organisation. Information security management is the discipline that focuses on protecting and securing these assets against the threats of natural disasters, fraud and other criminal activity, user error and system failure. This Management Guide provides an overview of the two international information security standards, ISO/IEC 27001 and ISO 27002. These standards provide a basis for implementing information security controls to meet an organisation's own business requirements as well as a set of controls for business relationships with other parties. This Guide provides: * An introduction and overview to both the standards * The background to the current version of the standards * Links to other standards, such as ISO 9001, BS25999 and ISO 20000 * Links to frameworks such as CobiT and ITIL Above all, this handy book describes how ISO 27001 and ISO 27002 interact to guide organizations in the development of best practice information security management systems.








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Information security foundation based on iso/iec 27002 cours




Hans Baars

Information Security Foundation based on ISO/IEC 27002 Courseware is for anyone who wants to deliver courses aimed at passing the ISFS (Information Security Foundation) exam of EXIN. This courseware is primarily developed for a classroom training in Information Security Foundation based on ISO/IEC 27002. The basis for this courseware is the 3rd revised edition of the study book Foundations of Information Security Based on ISO27001 and ISO27002. The various modules in the courseware relate to paragraphs of this study book, per slide pointing out where additional information on each subject can be found. In Module 7, an ISFS model exam training from the book is given, including an explanation to all multiple choice options, so that it can be used during a training for the ISFS exam. The courseware contains the following: * Module 1: About EXIN * Module 2: Information and security, ISO 2700x * Module 4: Approach and organization Security policy and security organization Components Incident management * Module 5: Measures Importance of measures Physical security measures Technical measures Organizational measures * Module 6: Legislation Legislation and regulations * Module 7: Exam training (from book) * Module 8: Exam * EXIN Sample exam * EXIN Preparation Guide The Certificate EXIN Information Security Foundation based on ISO/IEC 27002 is part of the qualification program Information Security. The module is followed up by the Certificates EXIN Information Security Management Advanced based on ISO/IEC 27002 and EXIN Information Security Management Expert based on ISO/IEC 27002.








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Information Security Management with ITIL® V3




Jacques A. Cazemier

This groundbreaking new title looks at Information Security from defining what security measures positively support the business, to implementation to maintaining the required level and anticipating required changes. It covers: Fundamentals of information security - providing readers insight and give background about what is going to be managed. Topics covered include: types of security controls, business benefits and the perspectives of business, customers, partners, service providers, and auditors. Fundamentals of management of information security - explains what information security management is about and its objectives. Details are also given on implementing the process and the continuous effort required to maintain its quality. ITIL V3 and Information Security Management - shows the links with the other ITIL processes. Shows how integrating the Information Security Management activities into existing processes and activities not only supports efficiencies but ultimately is the key way to achieve effective Information Security Management. Implementing Information Security Management - gives practical advice how to put Information Security Management into practice. From awareness in the organization via documentation required to maturity models; this guidance describes best practices for realizing Information Security Management.








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IPMA-C based on ICB 4 Courseware




John Hermarij

The Courseware package consist out of two publications, IPMA-C based on ICB 4 Courseware (ISBN: 978 94 018 0184 3) and Better Practices of Project Management Based on IPMA competences - 4th revised edition (ISBN: 978 94 018 0046 4). This training consists of four days, which provide preparation for the IPMA-D exams, with an extra fifth day for the participants who are going to take the IPMA-C theory exam. The course covers the subjects at a fast pace. The course has been structured to align with the structure and scope of the competence elements in the ICB version 4, divided into Practice competences, People competences and Perspective competences. Apart from the certificate that you will receive when passing the exam, the broad knowledge of project management you gain during the training is significantly more important. The exam serves as an incentive, whereby you delve into the books and immerse yourself in the theory. When you are looking for a particular project management solution after passing the exam, this training and study ensures that you know where you can find it. Certification is an important step in your professional development. IPMA-C is generally for project managers with a minimum of 3 years' experience. This courseware supports every project professional to obtain enough knowledge of IPMA's competence model and it prepares you for an successful result of the IPMA Level C exam. IPMA Certificering is the Certification Body for IPMA in the Netherlands. Would you like to know more about IPMA Certificering? Please visit: http://www.ipmacertificeren.nl/






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IPMA-D based on ICB 4 Courseware




John Hermarij

The Courseware package consist out of two publications, IPMA-D based on ICB 4 Courseware (ISBN: 978 94 018 0165 2) and Better Practices of Project Management Based on IPMA competences - 4th revised edition (ISBN: 978 94 018 0046 4). This training consists out of four days, which provide preparation for the D exams. The course covers the subjects at a fast pace. The course has been structured to align with the structure and scope of the competence elements in the ICB version 4, divided into Practice competences, People competences and Perspective competences. Apart from the certificate that you will ultimately receive, the broad knowledge of project management you gain during the training is much more important. The exam serves as an incentive, whereby you delve into the books and immerse yourself in the theory. When at a later stage, following certification, you are looking for a particular project management solution, this training and study ensures that you know where you can find these. An IPMA Level D Certificate is an important step in your professional development. This courseware supports every project professional to obtain enough knowledge of IPMA's competence model and prepare successfully or an IPMA Level D exam. IPMA Certificering is the Certification Body for IPMA in the Netherlands. Would you like to know more about IPMA Certificering? Please visit: http://www.ipmacertificeren.nl/








Euro 97.93


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