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ISO/IEC 20000 Guía de bolsillo

ISO/IEC 20000 Guía de bolsillo




Jan van Bon

A quick and accessible to a universally adopted standard. This standard is based on ITIL which is also very widely known and used. ISO 20000 describes Service Management standards that must be attained for corporate accreditation. BS15000, the standard dedicated to IT service management, has now become an ISO standard (ISO 20000). The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000 / BS15000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessible pocket guide: To promote the awareness and the acceptability of ISO 20000 as a valid standard for IT Services organisations To support ISO 20000 training and certification To produce a quick reference to the core content of ISO 20000, for practitioners






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Euro 19.30


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TOGAF version 9.1

TOGAF version 9.1




Andrew Josey

This is the official Open Group Pocket Guide for TOGAF Version 9.1 and is published in hard copy and electronic format by Van Haren Publishing on behalf of The Open Group. TOGAF®, an Open Group Standard, is a proven enterprise architecture methodology and framework used by the worlds leading organizations to improve business efficiency. It is the most prominent and reliable enterprise architecture standard, ensuring consistent standards, methods, and communication among enterprise architecture professionals. Enterprise architecture professionals fluent in TOGAF standards enjoy greater industry credibility, job effectiveness, and career opportunities. TOGAF helps practitioners avoid being locked into proprietary methods, utilize resources more efficiently and effectively, and realize a greater return on investment.








Euro 19.30


Voorraad: Direct te downloaden


Aantal